As an update to a few previous posts, I decided to give HTC some credit where it is due.
HTC organised Fedex to come and pick up my Touch Pro 2 (after some confusion about the actual pickup date) and ship it off to HTC Singapore. While I was still annoyed that it had to travel to Singapore, the fact that HTC was going to pick up the tab for shipping – as well as sending it international priority (26 hours doorstep to doorstep!) made up for it.
I was expecting that my phone would be out of action until 2011 – however to my surprise, less than a week later I had a delivery from Fedex with my repaired Touch Pro 2. Later that day I even got a phone call from HTC to confirm that I had received it! Most of the issues seem to be fixed – some weren’t but are minor enough to ignore.
I have to say thank you to Francis from the HTC Australia call centre (I think he is in the Philippines?) for organising a lot of this. If this level of service was standard from HTC then I would have been singing their praises instead of *almost* converting to an iPhone guy.