Yesterday I got a call from Janine Beach (Executive Relations, Apple Asia/Pac) to state that Apple regards that the problem with the SuperDrives (as reported here, here, and here) is a correctly functioning SuperDrive. Apple’s official line is that there is no problem burning on 8x Apple media so the drive is fine – even if it fails to recognise any other brand or speed of media. This means you can ONLY use Apple media in the drive – as even 16x TDK discs do not work correctly. There was no notification of the fact that Apple SuperDrives would only burn as advertised on Apple media – and when I stressed this point, I was told by Janine that the drive works as it should, and Apple would not be doing anything about it. After telling Janine that this was unacceptable, I was basically stonewalled.
For this reason, I am asking anyone who has experiance in lodging official complaints with the ACCC or starting class action law suits to contact me to discuss the best approach in making Apple accountable for thier faulty equipment.
Updated 10/4: I understand that Apple Australia employee email accounts are the first letter of their first name, then their last name @asia.apple.com – so Joe Smith would be email@example.com if people want to contact someone within Apple about their SuperDrive issues as well…..