Aug 23

Apple SuperDrive Update.

As posted on my petition, I have sent yet another email to Apple Australias Hardware Manager, Geoff Winder. I don’t know if I will actually get a reply this time, as it’s been well over a month since my original email, and weeks since a follow up went unanswered. I have also tried calling Geoff, but only manage to get his voicemail.

2 comments

  1. Apple, after a hassle, did replace my superdrive under warranty.
    Sent a letter to Apple (read it here: http://users.commspeed.net/konizerg/Apple%20Laptop.rtf). Some guy from Apple called. Somewhat aggressively, rebutted my letter, item by item. His bottom line (my words, not his) “Not many people are complaining, so we’re not going to do anything about it.)
    Sigh — sad and disappointed.

    • Alex Johnson on February 24, 2008 at 2:50 pm
    • Reply

    This drive wont even burn Apple media correctly 3 times out of a 5 pack of expensive Apple DVD media. And forget that the system profiler says it can burn double layer. Not once.

    Instead I use an external LaCie DVD RW USB 2.0 which refuses to give me battle of any kind. It truly is DVD heaven with LaCie. Even boots up an X86PC with Leopard on a P4-865 motherboard. This is why my next MAC is a PC, worry free without an Apple warranty.

    Machine Name: iMac G5
    Machine Model: PowerMac12,1
    CPU Type: PowerPC G5 (3.1)
    Number Of CPUs: 1
    CPU Speed: 2.1 GHz
    L2 Cache (per CPU): 512 KB
    Memory: 1.5 GB
    Bus Speed: 700 MHz
    Boot ROM Version: 5.2.6f1
    MATSHITA DVD-R UJ-846:

    Firmware Revision: FA0G
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -RW, R, RW, R DL
    Burn Underrun Protection CD: Yes
    Burn Underrun Protection DVD: Yes
    Write Strategies: CD-TAO, CD-SAO, DVD-DAO
    Media: No

    ATA
    Model: MATSHITADVD-R UJ-846
    Revision: FA0G
    Serial Number:
    Detachable Drive: No
    Protocol: ATAPI
    Unit Number: 0
    Socket Type: Internal

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