Let’s see my comments here are awaiting moderation approval…well well, double standard no but wait here me out.

An optical drive is prone to the media in the drive, if you buy low quality, aka cheap media, your drive will not burn as well or burn with errors. If you buy good media things can be much different.

Point is people sometimes like to cut up Apple when in fact the complainers are the ones doing something wrong and then making a bad impression.

I don’t think for a minute your story is unfounded but I recommend, again, visit a service provider and get it diagnosed. You don’t even have to mention anything to them about your contact with executive relations, why even bother.

Tell me something though, what is the issue your having with your drive?

You can’t burn? I don’t get it…take your mac to an Apple Authorised Service Provider. You still have AppleCare on your Hardware right? If it’s not burning just take it in to a Service Provider that’s all. They will diagnose it and if they find something wrong with the drive they will repair it…that’s it. Don’t make a big deal out of nothing. I don’t really understand the issue.

Executive relations at Apple came to some conclusion but you can take it to a Service Provider if you have AppleCare on your machine.

Or go here http://www.apple.com/au/contact/ and write to their corporate office. Thing is as long as you are being honest with Apple and telling them, what I assume is a hardware issue your having, Apple will consider it. In your letter mention that there is no where in the minimum system requirement s for burning media, Apple branded media. That’s it, you have a clear cut case. What’s the problem? Your making a big deal out of nothing, the drive is not even made by Apple. I don’t understand how your case got to exec. relations.

I would like to know what the issue your drive is having is so we can help you but visit a service provider for them to look at your mac, if you have AppleCare left on your mac then you can certainly go.

If you are outside the 90 days phone support…purchase and Apple Support Line per incident, so that you can support on one issue.

Apple doesn’t even make their own media I’m sure, they simply add their logo and brand.

All Macs are not designed to work with Apple branded media only…that is ridiculous, that AppleCare agent didn’t know what she was talking about. I would ask to speak to someone in customer service or a manager.

If, and this is a BIG if… If Apple sold macs to work only with their media it would have to be documented. No where in their documentation does it specify that you must use Apple branded media to burn, granted some media is better than others and this is a case of the manufacturer of the media and the drive but all in all, a good rule of thumb is to NOT buy the cheapest media…get a brand name.

Again, I urge you to call Apple and challenge them on the point that their optical drives can only burn successfully to Apple branded media…ridiculous

If it was advertised that the SuperDrives could burn on any branded media, or anything leads you to reasonably believe that the SuperDrive is able to burn on non-Apple media, and they don’t, then there is someone you can complain to.

And lucky me, as soon as I try to check who you should contact in the ACCC, their site goes down for maintenance.

But the best thing to do, is try to find other people who have the same problem, make the problem public. If it’s a widely recognised problem Apple will come under fire to fix it or at least change their advertising.

The ACCC wouldn’t be able to make Apple fix their dodgy stuff, because it’s an international company, but it’s also another pressure thing…

Hmm….

Thus far, not a peep from Apple. Undoubtedly, my emails are forwarded to the VP in charge of Silly Correspondence, who then passes the bits to the great Digital Black Hole for final processing.

In other countries, such departments may have names like Consumer Affairs, Office of Fair Trading, or similar.